Job Title:           Field Service Technician

Department:      Technical Services

Salary:                    $24 - $32 / Hour (DOE)

Job Type:               Full-Time

 

Summary:  Provide technical support for equipment in-house and at customer locations including installation, training, repair and customer support.


Essential Duties and Responsibilities:

  • Performs installations of all product lines at customer's facility to ensure full functionality according to specifications.
  • Inspects malfunctioning or damaged equipment to determine nature and scope of problem. Carries out the required repair, replacement, or corrective action necessary to resolve problems.
  • Coordinates problem resolution with engineering, manufacturing, and other personnel
  • Maintains accurate records of performance reports, expenses, billable hours, and trip reports. Documents cases in CRM database in a timely fashion.
  • Provides a communication link between the customer and the company to help ensure that technical support and effective service is provided to the customer.
  • Must be able to travel 50 - 70% of the time. 

 

Other Responsibilities:

  • Observes all safety and security procedures. Uses equipment and materials properly and report potentially unsafe conditions to management. Your personal safety actions will be accountable in your performance review.

 

Education and Experience:

  • One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.
  • Vocational training or apprenticeships in electrical and mechanical skills, industrial control systems, PLC relay logic and 3 phase motors preferred. 


Computer Skills (Basic Knowledge):

  • Microsoft Office
  • CRM Software

 

Other Skills and Knowledge:

  • Knowledge of Syteline manufacturing software also a plus.
  • Bi-lingual Spanish capabilities are useful, but not required.

 

Physical Demands:

Must be able to fulfill all essential job functions in a consistent state of alertness and in a safe manner. While performing the duties of this job, the employee is regularly required to sit, use hands to feel and manipulate, and requires the ability to talk and hear. The employee is occasionally required to stand, walk, reach with hands and arms, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Work Environment:

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock. Due to the travel functions of this position, you are also subject to extreme temperature changes such as those found in warehouses, meat lockers, etc. The noise level in the work environment is usually moderate.